In a significant advancement for IT and security teams, Ivanti announced new features for its Ivanti Neurons platform that leverage AI-driven intelligence to facilitate impactful business outcomes. This latest iteration introduces agentic AI capabilities for IT Service Management (ITSM), alongside pioneering autonomous endpoint management (AEM) and enhanced asset visibility via Ivanti Neurons for Discovery. These innovations are designed to drive greater efficiency, deliver deeper insights, and minimize risk for organizations navigating the challenges of modern technology management.

As articulated by Dennis Kozak, CEO of Ivanti, the company’s vision aims to revolutionize how organizations utilize intelligence to achieve tangible results. He emphasizes that Ivanti’s focus is on practical innovation, embedding AI directly into the daily workflows that customers depend on. The Ivanti Neurons platform stands as a unique offering, combining autonomous endpoint management, IT service management, and security into a singular, AI-powered solution. This comprehensive approach allows businesses to enhance their AI capabilities while adapting to evolving operational demands.

The introduction of agentic AI for ITSM is particularly noteworthy. Built on Ivanti’s Conversational AI Framework, this feature introduces persona-based agents that will streamline the service management experience. These intelligent agents are set to provide autonomous, goal-oriented interactions, drastically improving resolution times and alleviating the burden on service desk teams. By shifting from reactive support to proactive, context-aware service, these agents will handle incidents and requests seamlessly via natural conversational interfaces. A customer preview of this solution is expected to launch in the first quarter of 2026, with general availability anticipated later that same year.

Moreover, Ivanti’s Autonomous Endpoint Management brings a transformative approach to how IT teams oversee and secure devices within their network. By integrating Digital Employee Experience (DEX), Unified Endpoint Management (UEM), and security into one framework, AEM utilizes AI-driven automation paired with real-time data to manage and remediate endpoints autonomously. This proactive management enhances risk reduction, augments efficiency, and ultimately improves the employee experience by ensuring that devices are secure and functional.

Another critical addition is the asset visibility and exposure aggregation capabilities that unify software estate data with exposure management. Through Ivanti Neurons for Discovery, teams will gain comprehensive insights into their asset landscape. This feature includes embedded license management tools and unified risk insights, allowing organizations to maintain real-time visibility, enhance cost control, and centralize vulnerability management efforts across all assets. Such visibility is crucial for mitigating risks and ensuring optimal operational performance.

Robert Hanson, the Chief Information Officer at Grand Bank, underscores the importance of integrating agentic AI into the ITSM framework, noting that this advancement signifies a transformative leap in service delivery. With a focus on self-service automation powered by natural language processing, as well as intelligent auto triage and routing features, Ivanti aims to provide uninterrupted support while enabling service desk teams to concentrate on more complex challenges.

Overall, Ivanti’s latest advancements signify a substantial leap towards intelligent automation in IT service management and endpoint management, addressing the practical needs of organizations in today’s complex technology landscape. As AI continues to reshape business processes, Ivanti’s innovations highlight the importance of embedding intelligence into everyday operations, offering organizations the tools necessary to not only respond to challenges but to anticipate and navigate them effectively.