In a significant step towards fostering innovation and supporting small and medium enterprises (SMEs) alongside public service institutions, PT Telkom Indonesia (Persero) has unveiled a series of artificial intelligence (AI) hubs across nine major cities. This initiative, launched by Telkom’s Director of IT Digital, Faizal Rochmad Djoemadi, aims to respond to the urgent demand for AI-driven solutions across various sectors, as businesses and government bodies increasingly seek to leverage technology to enhance their operations.

The launch event took place in Badung District, Bali, where Djoemadi emphasized the collaborative nature of the project. “Many companies, SMEs, and government bodies asked for support. We cannot do it alone, so we collaborate with different parties in AI to deliver customized solutions according to their specific needs,” he stated. This highlights a crucial strategy in establishing a network of AI resources that go beyond Telkom’s internal capabilities, thereby creating a vibrant ecosystem.

Telkom’s AI Center of Excellence is strategically placed in key urban centers including Jakarta, Bandung, Yogyakarta, Malang, Bali, Aceh, Makassar, Labuan Bajo, and Papua. These cities were specifically chosen due to the increased interest and rapid growth of AI adoption among local SMEs, entrepreneurs, and public institutions. Djoemadi pointed out that there is an almost palpable sense of urgency among these stakeholders, comparing it to a “fear of missing out” (FOMO) phenomenon. As businesses vie for a competitive edge, the establishment of these hubs signals the beginning of a long-term commitment to harnessing AI for more tailored and effective solutions.

Veranita Yosephine, Telkom’s Director of Enterprise & Business Service, further elaborated on the profound impact these AI hubs have already begun to manifest. “Having worked with industries from both government and private sectors as well as state-owned enterprises, we see the impact is extraordinary,” she remarked. The promise of improved productivity through enhanced data analysis, better decision-making, and strong support for innovation positions these AI initiatives as vital resources for businesses looking to evolve.

The precision of AI in data analysis stands in stark contrast to traditional manual methods. This technological advantage allows Telkom to identify and address unique customer needs effectively. For instance, Telkom offers AI-powered CCTV systems that collect actionable insights from video footage—analyzing aspects such as product placement, employee movements, peak shopping hours, and inventory flow. These data-driven insights serve to not only refine business strategies but also streamline processes in a manner akin to well-managed franchise operations.

One of the most revolutionary aspects of this initiative is its commitment to inclusivity. As Veranita explains, “People are no longer limited by the capital they own. This solution can be universal for all market segments, and I find that remarkable from both economic and social perspectives.” By democratizing access to AI technology, Telkom is laying the groundwork for sustainable growth, providing SMEs with the tools they need to compete effectively, regardless of their financial clout.

The launch of these AI hubs marks a crucial development in the intersection of technology and business in Indonesia. As Telkom continues to innovate and partner with various sectors, the potential for transformative changes in productivity and operational efficiency grows exponentially. The collaborative nature of these AI centers not only reflects a keen awareness of current economic climates but also indicates a forward-thinking approach to harnessing the capabilities of AI for broader societal benefit.

In conclusion, Telkom’s initiative stands as a testament to the vital role of AI in modern business strategies. As more SMEs and public institutions align with these technological advancements, the prospects for improved performance and competitive agility become increasingly attainable. By establishing their AI hubs, Telkom is not just responding to a demand—it’s leading a crucial movement toward a smarter, more connected future for Indonesian businesses.