In an innovative leap for the healthcare industry, Pixel Health has launched One Thread™, an AI-powered experience layer designed to unify patient access and engagement across health systems. Officially announced on February 23, 2026, this groundbreaking platform aims to simplify and enhance the patient journey by integrating diverse healthcare touchpoints into a single branded experience. This marked shift recognizes the need for a more cohesive approach to patient engagement, moving away from traditional vendor roadmaps that have often dictated the interaction between patients and health systems.

One Thread functions as an identity-first orchestration platform that wraps around a health system’s existing electronic medical records (EMR) and technological infrastructure, rather than adding yet another layer of complexity. This unique infrastructure seeks to consolidate portals, websites, applications, and digital tools, creating a unified entry point for patients. The goal is to empower health systems to take control of the patient experience, ensuring that each interaction is fluid and aligned with their specific service model and priorities.

Key to Pixel Health’s approach is the focus on strategic and operational alignment. The company collaborates closely with health systems to define their patient access strategy and create a coherent service model. This model emphasizes cross-functional ownership and allows organizations to make explicit enterprise tradeoffs. With One Thread, health systems can expect to implement a solution tailored to their operational needs, with the flexibility to evolve over time without the need to renegotiate their overall strategy.

“For years, access and engagement have been defined by vendor roadmaps,” stated Jill McCormick, EVP Product & Design at Pixel Health. This acknowledgment of past limitations underscores the transformative potential of One Thread, placing control back in the hands of healthcare providers. By facilitating a patient-first design philosophy, health systems can craft the experiences they wish to offer and utilize advanced AI capabilities to support these initiatives.

The partnership between Pixel Health and Praia Health further strengthens the capabilities of One Thread. Praia Health boasts a patient experience orchestration platform that originated within Providence, and its technology will serve as a foundation for One Thread implementations. This collaboration ensures that health systems are equipped with both sophisticated technology and strategic guidance, vital for navigating the complexities of modern healthcare delivery.

The features of One Thread are tailored for maximum impact. Central to its functionality is a universal patient identity and sign-on process, which simplifies access for patients across all digital interactions. This is complemented by data-driven insights that enable personalized experiences, automate workflows, and allow for graceful escalation to live support when needed. By transforming previously fragmented patient interactions, One Thread nurtures a relationship with continuity that enhances engagement, retention, and overall operational efficiency.

In a world where streamlined services and adaptable patient engagements have become paramount, One Thread positions health systems to regain command over their digital interfaces. According to Justin Dearborn, CEO of Praia Health, “This partnership combines our proven patient experience orchestration technology with Pixel’s strategic plan and the operational readiness required to execute it.” Such a synergistic approach promises to create a more seamless and satisfying healthcare experience for individuals navigating complex health systems.

Currently, One Thread is available to health systems, integrated delivery networks (IDNs), and large provider groups across the United States. Initial deployments promise to be swift, setting the stage for rapid scalability and transformation across various healthcare settings. As healthcare providers continue to prioritize patient experience, tools like One Thread offer a robust pathway to achieving meaningful engagement and operational excellence.